Returns & Exchanges
At BrandsCPH Design, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Items
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing