Frequently Asked Questions
Everything you need to know about shopping with BrandsCPH Design.
What are your shipping rates and delivery times?
We offer standard shipping globally. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How can I return an item I am not satisfied with?
We accept returns within 30 days of receipt. Items must be in their original condition and packaging. Please visit our returns portal to generate a shipping label and initiate the process.
Which payment methods do you accept?
BrandsCPH Design accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on your site authentic?
Yes, we guarantee that all items sold on BrandsCPH Design are 100% authentic and sourced directly from reputable designers and authorized distributors.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the customer.